Need help with TrailQuest? You're in the right place.
TrailQuest is a trail and checkpoint adventure app operated by Loodus. Use this page to get help, report bugs, or ask questions about the app.
The fastest way to reach us is by email. We typically respond within 1-2 business days.
Email: info@loodus.org
How do I create an account?
Open the TrailQuest app, tap "Register", and follow the on-screen steps. Authentication uses passkeys, so you don't need a password — your device's Face ID, Touch ID, or screen lock secures your account.
How do I join a project?
You can browse public projects under the "Explore" tab, or join a private project using an invite code or invite link shared by the project owner.
How does checkpoint verification work?
Each checkpoint has a verification method set by the project owner: scanning a QR code at the location, taking a photo, or being physically near the checkpoint (GPS verification). The app guides you through the right method when you reach a checkpoint.
The app says it can't access my location. What do I do?
TrailQuest needs location permission to verify GPS-based checkpoints and show your position on the map. Open your device's Settings → TrailQuest → Location and choose "While Using the App" or "Always".
The QR scanner won't open.
The QR scanner needs camera access. Open Settings → TrailQuest → Camera and enable it. We do not store or transmit any photos — the camera is only used live to read QR codes.
I want to delete my account.
Email info@loodus.org from the address associated with your account and we will delete your account and all associated data.
I found a bug or have a feature request.
Email us at info@loodus.org with a short description of what happened and, if possible, the device model and iOS version. Screenshots help a lot.
For details on how we handle your data, see our Privacy Policy.